Guidelines & General Policy
The following terms and conditions apply to the use of this web site, as well as all transaction conducted through the site.
All designs are copyrighted by Simplus Design LLC and may not be reproduced or sold without written permission.
Items purchased should be cleaned using only warm water and should not be exposed to consistent hot or cold temperatures or the items will deform. Items sold are not dishwasher safe.
Every item is carefully inspected before being packaged and shipped to you.
Prices of Simplus Design LLC items, item descriptions, and any other web site information may be subject to change without notice.
Simplus Design LLC has done its best to display and describe items as accurately as possible. However, all monitors portray color in different lights, and therefore, we cannot guarantee that the products you order will be in the exact color representation from what you view on the Simplus Design LLC website. If you are not fully satisfied with your purchase or feel that the item(s) is not what was described, your sole remedy is to exchange it with the original package receipt. Please see our Return Policy for more details.
This Site and the products in this Site are provided “as is” and “as available” and without warranties of any kind, whether expressed or implied, as to the operation of this site or the information. To the fullest extent permissible by applicable law, Simplus Design LLC disclaims warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Simplus Design LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, or that this site or the server that makes the site available are free of viruses or other harmful components. Simplus Design LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. You expressly agree that your use of this site is at your sole risk.
Simplus Design LLC shall not be liable for any special or consequential damages that arise from the use of, or the inability to use this site. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Shipping & Delivery
All items are carefully packaged with a receipt and shipped within 3-5 business days upon receiving payment, unless otherwise noted on the products page of the item you ordered.
All domestic orders (continental US) are shipped through the United States Postal Service (USPS) first class mail unless otherwise stated.
Shipping price is determined by weight and destination, not by quantity of items ordered.
For inquiries regarding USPS Express Mail, UPS shipping, shipments to Alaska or Hawaii, gift receipts, or international orders, please contact us through email and we will be happy to work with you.
Note: Shipping fees are non-refundable. Simplus Design LLC is also not responsible for any duties or customs taxes for shipping orders overseas, or delays in shipping or delivery due to force of nature or other uncontrollable events.
Returns & Refund Policy
Is something wrong with your order? To initiate a return, please contact us through email within 14 days of order arrival with any problems or concerns.
To return an order, the items must be shipped by customer postmarked within 14 days of arrival of original order.
Items must be in their original packaging with their receipt, and in as-new condition.
Simplus Design LLC is not responsible for purchased items that become damaged or defect as a result from (i) misuse, abuse, neglect, or installation; (ii) damages incurred from disasters such as fire, flood, or earthquake; (iii) damages incurred from service or alteration by anyone other than an authorized Simplus Design LLC representative; (iv) damages incurred through irresponsible use.
Simplus Design LLC can deny any and all refund credits if the merchandise does not meet the return policy requirement.
Return shipping will be paid by the customer and refunds will be credited via PayPal as your original purchase minus shipping cost.
Please note: all orders processed with a discount code, sale price, or as a custom order are final sale and may not be returned.
Simplus Design LLC guarantees that it will safeguard any personal information you choose to supply. Your information will not be shared with third parties and your privacy is very important to us. However, Simplus Design LLC will not be held liable for information obtained illegally by a third party during a transaction on our website. Furthermore, we reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or third parties only under the circumstances where a formal request has been made, such as in responding to a court order, subpoena, or judicial proceeding, as Simplus Design LLC deems necessary and appropriate.
1. What information we gather:
Simplus Design LLC stores the information that you, the website user, chooses to submit when making an account. This information will never be shared with any third parties. We use this information to keep track of your orders in our database and to make your website experience more fluid.
During the checkout procedure, our website records your shipping address so we can accurately calculate the cost of shipping. However, all payment details such as credit card information and billing addresses are not recorded by us, as we use Stripe to help process and facilitate all online transactions.
2. How to modify or remove your information from our records:
You may update your personal information at any time by logging into your account through our secure log in on our website. If you would like to be removed from our customer database, please email us at hello(at)simplusdesign(dot)com and we will delete your records.
3. We reserve the right to modify this policy at a later date.
Please check this address: [simplusdesign.com/privacy-policy] for any updates.